Sewn by Request is a division of
Counterpoint Enterprises Inc.
Terms and Conditions:
Return Policy:
Items made-to-order are not returnable. If items have been damaged in transit, we will assess it on a case by case basis.
Shipping
We try to send things out as soon as possible. If we are creating items to order we will advise the time frame you should expect. 2-4 weeks is a likely time frame depending on if we have the fabric on hand. For products that are already made, we will ship them out as soon as possible, likely within 1-2 business days.
Once we ship your items, they are out of our control and we have no control on how long it takes to get to you.
Basic postal shipping charges are included in the price of shirts and tote bags. If you wish a faster method, that is available at an additional cost.
Time in transit. These are approximate times only:
Canada
Canada Post regular letter and parcel shipments can range from 1-2 days for local addresses, to 2-3 days for regional destinations or 5-7 business days for farther destinations.
UPS: Ground shipments are 1-2 days for local, 2-3 days for regional and 4-5 days for farther destinations
Express is next day to most destinations.
USA destinations
Canada Post: 1-2 weeks for air mail parcels
UPS: 2-5 days for ground
Express: 1-2 days
International destinations
Canada Post: Air mail package, 1-4 weeks depending on how far from Canada the destination is.
UPS Expedited: 3-5 days
Tax, Customs and Brokerage charges for destinations outside Canada are charged by your country and the purchaser is responsible for all such charges.